Introduction
BNA Realty, a division of BNA Taylor Real Estate LLC, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at https://www.bnarealty.mom or engage with our computer integrated systems design services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website immediately.
1. Information We Collect
1.1 Information You Provide Directly
We collect information that you voluntarily submit when you interact with our website or services. This may include:
- Contact Information: Your name, email address, phone number, company name, and job title when you fill out a contact form, request a consultation, or email us at inquiry@bnarealty.mom.
- Project Details: Descriptions of your systems design requirements, technical specifications, budget information, and timeline expectations that you share during consultation discussions.
- Communication Records: The content of emails, phone calls, and messages exchanged between you and our team.
- Account Information: If we provide client portal access, we may collect login credentials and preferences.
1.2 Information Collected Automatically
When you visit our website, certain data is collected automatically through standard web technologies:
- Log Data: Your IP address, browser type and version, operating system, referring URL, pages visited, time and date of visit, and time spent on each page.
- Device Information: Device type, screen resolution, and other hardware characteristics.
- Usage Data: Navigation patterns, clickstream data, and interaction with website elements such as buttons and forms.
- Cookies and Similar Technologies: We use cookies, local storage, and similar tracking technologies to maintain session state, remember preferences, and analyze website traffic. You can control cookie settings through your browser preferences.
1.3 Information From Third Parties
We may receive information about you from third-party sources, including:
- Business partners and referral sources who introduce you to our services.
- Publicly available databases and professional networking platforms.
- Analytics providers such as Google Analytics that help us understand website traffic patterns.
2. How We Use Your Information
BNA Taylor Real Estate LLC uses the collected information for the following purposes:
- Service Delivery: To respond to your inquiries, provide requested information about our computer systems design services, prepare proposals and project estimates, and deliver contracted services.
- Communication: To send administrative emails regarding your projects, respond to support requests, and provide status updates on ongoing engagements.
- Website Improvement: To analyze usage patterns, diagnose technical issues, optimize website performance, and enhance user experience.
- Marketing: With your consent where required by law, we may send newsletters, industry insights, and information about new service offerings. You may opt out of marketing communications at any time.
- Legal Compliance: To comply with applicable laws, regulations, court orders, and lawful government requests.
- Security: To detect, prevent, and address fraud, unauthorized access, and other potentially illegal activities.
- Business Operations: To manage billing, accounting, and internal business processes necessary for the operation of our company.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:
- Service Providers: We engage trusted third-party vendors who perform functions on our behalf, including cloud hosting providers, email delivery services, analytics platforms, payment processors, and professional advisors such as attorneys and accountants. These providers are contractually bound to use your data only as necessary to provide services to us.
- Business Transfers: In the event of a merger, acquisition, sale of assets, or other business restructuring, your information may be transferred as part of the transaction. You will be notified via email or prominent notice on our website of any change in ownership or control of your personal data.
- Legal Obligations: We may disclose information if required to do so by law, in response to valid legal process such as a subpoena or court order, or to protect the rights, property, or safety of BNA Taylor Real Estate LLC, our clients, or the public.
- With Your Consent: We may share your information for purposes not described in this policy when we have obtained your explicit consent to do so.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. Below is a summary of the types of cookies we employ:
- Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as page navigation, form submissions, and secure areas. The website cannot operate effectively without these cookies.
- Performance and Analytics Cookies: These cookies collect aggregated, anonymized information about how visitors use our website -- which pages are most visited, how long visitors spend on pages, and whether they encounter errors. We use this data to improve our website performance and content.
- Functional Cookies: These cookies allow the website to remember choices you make, such as your preferred language or region, and provide enhanced, more personalized features.
- Marketing Cookies: With your consent, we may use marketing cookies to deliver advertisements that are more relevant to your interests. We do not currently run advertising campaigns that utilize these cookies, but reserve the right to do so in the future with appropriate notice.
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, set alerts before cookies are stored, and browse in private or incognito mode. Please note that disabling certain cookies may affect the functionality of our website.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. The specific retention periods depend on the nature of the data and the purpose for which it was collected:
- Inquiry and Contact Information: Retained for up to three years after your last interaction with us, to maintain continuity in our business relationship.
- Project-Related Data: Retained for the duration of the client engagement plus seven years thereafter, to comply with legal, accounting, and contractual obligations.
- Website Analytics Data: Anonymized and aggregated data may be retained indefinitely for trend analysis. Raw log data is typically retained for 26 months.
- Marketing Communications Data: Retained until you unsubscribe or opt out, after which your preferences are recorded to prevent future unwanted communications.
When the retention period expires, we securely delete or anonymize your personal information in accordance with industry-standard data destruction practices.
6. Data Security
BNA Taylor Real Estate LLC implements robust technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:
- Encryption of data in transit using TLS 1.3 protocol and encryption of data at rest using AES-256 standards.
- Multi-factor authentication for all administrative access to systems containing personal data.
- Regular security assessments, vulnerability scans, and penetration testing conducted by qualified cybersecurity professionals.
- Strict access controls with role-based permissions -- only authorized personnel with a legitimate business need may access personal data.
- Annual security awareness training for all employees and contractors.
- Comprehensive incident response and data breach notification procedures aligned with applicable legal requirements.
While we employ industry-leading security practices, no method of electronic storage or transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we continuously monitor and improve our defenses.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal data we hold about you and information about how it is processed.
- Right to Rectification: You may request correction of inaccurate or incomplete personal data.
- Right to Erasure: In certain circumstances, you may request deletion of your personal data, subject to legal retention requirements.
- Right to Restrict Processing: You may request that we limit how we process your data under specific conditions.
- Right to Data Portability: You may request a copy of your data in a structured, commonly used, machine-readable format.
- Right to Object: You may object to processing of your personal data for direct marketing or other legitimate interest purposes.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the information provided in Section 11 of this policy. We will respond to your request within 30 calendar days. We may require verification of your identity before processing your request.
8. Childrens Privacy
Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a minor has provided us with personal data without verifiable parental consent, we will take immediate steps to delete that information from our systems. If you believe a child has provided us with personal data, please contact us immediately.
9. Third-Party Links and Services
Our website may contain links to third-party websites, plugins, and services that are not owned or controlled by BNA Taylor Real Estate LLC. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you interact with. We assume no responsibility for the content, privacy practices, or security of third-party websites.
10. International Data Transfers
BNA Taylor Real Estate LLC is headquartered in the United States, and your information will be processed and stored on servers located in the United States. If you are accessing our website or services from outside the United States, please be aware that your data may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our website and services, you consent to this transfer, storage, and processing.
For clients located in the European Economic Area, United Kingdom, or Switzerland, we implement appropriate safeguards -- including Standard Contractual Clauses -- when transferring personal data internationally.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:
BNA Taylor Real Estate LLC
Attn: Privacy Officer
3419 S River Rd Unit 36
St George, UT 84790-8655
United States
Email: inquiry@bnarealty.mom
Phone: +1 (775) 383-0050
Website: https://www.bnarealty.mom
We will acknowledge receipt of your inquiry within 5 business days and provide a substantive response within 30 days.
12. California Privacy Rights
Under the California Consumer Privacy Act and California Privacy Rights Act, California residents have specific rights regarding their personal information. In addition to the rights described in Section 7, California residents may:
- Request disclosure of the categories and specific pieces of personal information we have collected, the sources from which it was collected, the business purpose for collection, and the categories of third parties with whom we share it.
- Opt out of the sale or sharing of personal information. As stated in this policy, we do not sell personal information.
- Not receive discriminatory treatment for exercising their privacy rights.
To exercise your California privacy rights, please contact us using the details in Section 11. You may designate an authorized agent to make requests on your behalf.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal obligations, or business operations. When we make material changes, we will:
- Post the updated policy on this page with a revised Last Updated date at the top.
- Provide a prominent notice on our website homepage for a period of at least 30 days.
- Send an email notification to current clients and active contacts when the changes are significant.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.
14. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Utah and the United States of America, without regard to conflict of law principles. Any disputes arising under or in connection with this policy shall be resolved exclusively in the state or federal courts located in Washington County, Utah.